Refund and Returns Policy

Effective Date: January 1, 2026

1. Introduction

Welcome to Luna Core Solutions LLC (“Company,” “we,” “our,” or “us”).

We want you to shop with confidence. This Return & Refund Policy explains when products can be returned, how refunds are processed, and the conditions for exchanges, replacements, and order cancellations.

By placing an order on our website, you agree to the terms of this Return & Refund Policy.

2. Product Information

We make every effort to provide accurate information for every product we sell.

Product listings may include:

  • Product descriptions

  • Technical specifications

  • Product features

  • Compatibility information

  • Included accessories

  • Warranty details where applicable

  • Product condition

Please review all product information carefully before placing your order.

Product images are provided for reference only. Actual products or packaging may vary slightly due to manufacturer updates or production changes.

3. Return Eligibility

If you are not satisfied with your purchase because of a qualifying issue, you may request a return.

Returns may be accepted if:

  • The product arrives damaged during shipping.

  • You receive an incorrect item.

  • The product has a verified manufacturing defect.

  • The item received is significantly different from its description.

  • The product experiences a confirmed hardware failure shortly after delivery.

Return Requirements

To qualify for a return:

  • Return requests should generally be submitted within 14 days of the delivery date.

  • The product should be returned in substantially the same condition in which it was received.

  • Whenever possible, include the original packaging, manuals, cables, accessories, and any other items supplied with the product.

  • Proof of purchase or your order confirmation may be required.

You may inspect the product after delivery before requesting a return.

4. Items That Cannot Be Returned

Returns may not be accepted in situations such as:

  • Change of mind after purchase.

  • Damage caused by misuse, accidents, improper installation, or unauthorized repairs.

  • Products missing original accessories or components.

  • Items showing excessive wear or damage beyond normal inspection.

  • Products marked as Final Sale, Clearance, or Non-Returnable.

  • Returns sent without prior authorization when authorization is required.

5. How to Request a Return

If you believe your order qualifies for a return, please contact our customer support team.

Email:
support@lunacoresolutionsllc.com

Please include:

  • Order Number

  • Customer Name

  • Description of the issue

  • Photos or videos (if applicable)

After reviewing your request, we will provide return instructions if your request is approved.

Returns sent without authorization may not be accepted.

6. Return Shipping

If your return is approved because:

  • We shipped the wrong product,

  • The item arrived damaged,

  • The product has a confirmed manufacturing defect,

Luna Core Solutions may cover the reasonable return shipping costs.

For approved returns made for other eligible reasons, customers may be responsible for return shipping expenses.

We recommend using a shipping service that provides tracking and insurance, as we cannot be responsible for items lost or damaged while being returned.

7. Refunds

After we receive your returned product, it will be inspected to confirm that it meets our return requirements.

If the return is approved, your refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 5–10 business days, although your bank or payment provider may require additional time to complete the transaction.

8. Partial Refunds

In certain situations, only a partial refund may be issued.

Examples include:

  • Missing accessories or included components.

  • Missing manuals or original packaging.

  • Damage that was not present when the product was delivered.

  • Products returned in a condition that significantly differs from their original condition.

If a partial refund is necessary, we will explain the reason before processing it.

9. Exchanges and Replacements

Depending on product availability and the nature of the issue, we may offer:

  • A replacement of the same product.

  • An exchange for a similar product.

  • Store credit.

  • A full refund if a replacement is unavailable.

Each request is reviewed individually based on inventory availability and the specific circumstances of the return.

10. Warranty Information

Some products sold by Luna Core Solutions LLC may include a manufacturer’s warranty.

Unless otherwise stated:

  • Warranty coverage applies only to eligible manufacturing defects.

  • Warranty terms and conditions are determined by the manufacturer.

  • Warranty periods vary by product.

  • Customers should keep their proof of purchase for warranty claims.

Manufacturer warranties generally do not cover:

  • Accidental damage

  • Physical abuse

  • Improper installation

  • Unauthorized repairs or modifications

  • Water or liquid damage

  • Normal wear and tear

  • Damage caused by misuse or neglect

Unless otherwise specified, warranty claims should be made directly with the product manufacturer.

11. International Orders

Luna Core Solutions LLC currently ships only within the United States.

If international shipping becomes available in the future:

  • Customers will be responsible for any customs duties, taxes, or import fees.

  • Delivery times may vary because of customs processing.

  • Currency exchange rates may affect refund amounts.

  • Customers must comply with the import regulations of their country.

12. Fraud Prevention

To protect our customers and business, we may review return and refund requests that appear unusual or suspicious.

Examples include:

  • Excessive return activity

  • False damage claims

  • Fraudulent payment activity

  • Chargeback abuse

  • Altered or substituted products

  • Misrepresentation of returned items

When fraud or abuse is suspected, we may:

  • Request additional documentation.

  • Decline the return or refund request.

  • Suspend customer accounts.

  • Cancel future orders.

  • Take legal action where permitted by law.

13. Order Cancellation

Orders may usually be cancelled without additional charges if they have not yet entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already been shipped, you may request a return after delivery if the product qualifies under this Return & Refund Policy.

Please see our Cancellation Policy for additional details.

14. Legal Compliance

This Return & Refund Policy is intended to comply with applicable United States consumer protection laws, eCommerce regulations, online marketplace standards, advertising requirements, and accepted retail practices.

Nothing in this policy limits any rights you may have under applicable law.

15. Changes to This Policy

We may revise or update this Return & Refund Policy from time to time.

Any changes become effective immediately after they are posted on our website unless otherwise stated.

We encourage customers to review this policy periodically to stay informed of any updates.

Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about returns, refunds, exchanges, warranty claims, or this policy, please contact us.

Luna Core Solutions LLC

Address:
1977 Ralph Ave. Suite 708
Brooklyn, NY 11234, USA

Email:
support@lunacoresolutionsllc.com

Our customer support team will respond to your inquiry as promptly as possible during normal business hours.

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