Effective Date: January 1, 2026
1. Introduction
Welcome to Luna Core Solutions LLC (“Company,” “we,” “our,” or “us”). We value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information when you visit our website or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect information that you provide directly as well as information collected automatically while you use our website.
Personal Information
Depending on how you interact with our website, we may collect:
Full name
Email address
Phone number
Billing address
Shipping address
Company name (if applicable)
Account login details
Payment information (processed securely by third-party payment providers)
Technical Information
When you visit our website, we may automatically collect information such as:
IP address
Browser type and version
Device information
Operating system
Language settings
Approximate geographic location
Referring website
Session information
Cookies and similar technologies
Order Information
If you make a purchase, we may collect:
Order history
Products purchased
Order amount
Payment status
Shipping details
Tracking information
Customer support communications
Return or refund requests
3. How We Use Your Information
We use the information we collect to operate our business and provide a better shopping experience.
Your information may be used to:
Process and fulfill orders
Verify payments
Arrange shipping and delivery
Provide customer support
Respond to questions and requests
Improve our website and services
Prevent fraud and unauthorized activity
Personalize your shopping experience
Send order confirmations and shipping updates
Send promotional emails where permitted by law
Analyze website performance
Manage inventory and business operations
Comply with legal obligations
4. Product Information
We strive to provide accurate and detailed information for every product listed on our website.
Product pages may include:
Product descriptions
Technical specifications
Images
Compatibility information
Pricing
Availability
Warranty details where applicable
Manufacturers may occasionally update product specifications, packaging, or included accessories without notice. As a result, the product you receive may differ slightly from the images or descriptions shown on our website.
5. Legal Basis for Processing
Where required by applicable privacy laws, including the General Data Protection Regulation (GDPR), we process personal information based on one or more of the following legal grounds:
Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests
Fraud prevention
Website security
Customer support
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.
Cookies help us:
Remember your preferences
Keep you signed in
Save shopping cart contents
Analyze website traffic
Improve website performance
Personalize content
Measure advertising effectiveness
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
7. Advertising and Analytics
We may use trusted third-party services to help us understand website performance and improve our marketing efforts. These services may include:
Google Analytics
Google Ads
Google Tag Manager
Google Shopping
Meta Pixel
Microsoft Advertising
Other advertising and analytics platforms
These providers may collect information such as:
Website visits
Device information
Browsing activity
Page interactions
Advertising performance
Conversion data
These services operate under their own privacy policies.
We are committed to honest advertising, accurate product information, transparent pricing, and secure online shopping.
8. Sharing Your Information
We respect your privacy and do not sell your personal information.
We may share information only when necessary with trusted service providers, including:
Payment processors
Shipping carriers
Website hosting providers
Fraud prevention services
Customer support platforms
Email service providers
Government authorities when required by law
These providers are permitted to use your information only for the services they perform on our behalf.
9. International Data Transfers
Although Luna Core Solutions LLC is based in the United States, some of our service providers may process information in other countries.
When information is transferred internationally, we take reasonable steps to help ensure it is protected in accordance with applicable privacy laws.
10. How Long We Keep Your Information
We keep personal information only for as long as it is needed to:
Process and complete orders
Provide customer support
Maintain business and financial records
Meet legal and tax requirements
Prevent fraud
Resolve disputes
Enforce our policies and agreements
When personal information is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable laws.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your information where permitted by law.
Request that we limit certain processing activities.
Object to specific uses of your information.
Withdraw consent where processing is based on consent.
Receive a copy of your information in a commonly used electronic format where applicable.
Marketing Communications
You may stop receiving promotional emails at any time by clicking the Unsubscribe link in our emails or by contacting us directly.
To exercise your privacy rights, please contact us using the information provided below. We may request identity verification before processing your request.
12. Protecting Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information.
Our security measures may include:
SSL/TLS encrypted connections
Secure payment processing
Restricted employee access
Firewall protection
Server monitoring
Malware detection
Regular software updates
Authentication and access controls
While we work hard to protect your information, no method of transmitting or storing data over the internet can be guaranteed to be completely secure.
13. Children’s Privacy
Our website is intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children under the age of 18.
If we learn that a child has provided personal information without appropriate permission, we will take reasonable steps to remove that information.
Parents or guardians who believe their child has submitted personal information should contact us immediately.
14. Product Information, Warranties, and Returns
We aim to provide accurate information for every product we sell.
Product listings may include:
Technical specifications
Product dimensions
Compatibility information
Images
Warranty details
Availability
Pricing
Where applicable, products may include a manufacturer’s warranty. Warranty terms, coverage, and claim procedures are determined by the manufacturer.
Please review product information carefully before placing an order.
Additional details regarding purchases can be found in our Return Policy, Refund Policy, Shipping Policy, Warranty Policy, and Purchase Policy.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates become effective immediately after they are posted on this website unless otherwise stated.
Your continued use of our website after changes are published indicates your acceptance of the updated Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.
Luna Core Solutions
Address:
1977 Ralph Ave. Suite 708
Brooklyn, NY 11234, USA
Email:
support@lunacoresolutionsllc.com
Our customer support team will respond to privacy-related requests as promptly as possible during normal business hours.
17. Our Commitment to Privacy
Luna Core Solutions is committed to handling customer information responsibly and maintaining high standards of privacy and security.
We strive to comply with applicable privacy laws, eCommerce regulations, consumer protection requirements, secure payment standards, and responsible online advertising practices.
We continually review and improve our privacy and security measures to help protect your information and provide a safe, transparent, and trustworthy online shopping experience.