Cancellation

Effective Date: January 1, 2026

1. Introduction

At Luna Core Solutions LLC (“Company,” “we,” “our,” or “us”), we strive to process and ship orders as quickly as possible. This Cancellation Policy explains when an order can be cancelled, how to request a cancellation, and what happens after your request is received.

By placing an order through our website, you agree to the terms outlined in this policy.

2. Product Information

We work hard to provide accurate and complete information for every product we sell. Product pages may include details such as:

  • Product specifications

  • Features and compatibility

  • Product images

  • Pricing

  • Availability

  • Product condition

We encourage all customers to carefully review product information before completing a purchase.

If the product details were clearly provided on the product page, cancellation requests based only on those details may not be approved once your order has entered processing.

3. Cancelling an Order Before Shipment

You may request to cancel your order if:

  • Your order has not yet been processed or prepared for shipment.

  • The cancellation request is received before the order is shipped.

  • Payment has been successfully verified.

How to Request a Cancellation

To request an order cancellation, please contact our support team as soon as possible.

Email: support@lunacoresolutionsllc.com

Please include:

  • Your Order Number

  • Your Name

  • Email Address used for the order

  • Reason for cancellation (optional)

If your cancellation request is approved, any eligible payment will be refunded to your original payment method.

4. Orders That Have Already Been Processed or Shipped

Once an order has been processed, packed, or handed over to the shipping carrier, it may no longer be possible to cancel it.

If your order has already been shipped, you may be able to return the item after delivery in accordance with our Return & Refund Policy.

5. When We May Cancel an Order

Luna Core Solutions reserves the right to cancel any order if necessary. Reasons may include, but are not limited to:

  • Product is out of stock

  • Inventory errors

  • Incorrect pricing or technical issues

  • Payment could not be authorized

  • Suspected fraudulent or unauthorized transactions

  • Missing or incorrect billing or shipping information

  • Compliance with legal or company requirements

If we cancel an order after payment has been received, we will issue a full refund.

6. Refunds for Cancelled Orders

Approved cancellation refunds are sent back to the original payment method used during checkout.

Most refunds are processed within 3 to 7 business days, although the exact timing depends on your bank, card issuer, or payment provider.

7. Cancelling Part of an Order

If your order contains multiple products, you may request to cancel individual items that have not yet entered the fulfillment process.

If approved, you will receive a refund only for the cancelled item(s).

8. Making Changes to an Order

If you need to update your shipping address or other order information, please contact us immediately.

We will do our best to make the requested changes, but we cannot guarantee modifications once your order has entered processing.

9. Fraud Prevention

To protect our customers and our business, we may:

  • Verify payment information

  • Request identity verification when necessary

  • Review orders that appear unusual or suspicious

  • Decline or cancel orders that may involve fraud or unauthorized activity

Orders suspected of fraudulent activity may be cancelled without prior notice.

10. Customer Responsibilities

Customers are responsible for:

  • Reviewing product information before placing an order.

  • Providing accurate billing and shipping details.

  • Selecting products that meet their needs.

  • Contacting us promptly if changes or cancellations are required.

11. Legal Compliance

This Cancellation Policy is intended to comply with applicable consumer protection laws and standard eCommerce practices in the United States.

12. Changes to This Policy

We may update or revise this Cancellation Policy from time to time.

Any changes become effective immediately after they are posted on this website. We recommend reviewing this page periodically to stay informed of any updates.

Contact Us

If you have any questions about cancelling an order or need assistance, please contact us.

Luna Core Solutions

Address: 1977 Ralph Ave. Suite 708 Brooklyn, NY 11234, USA

Email: support@lunacoresolutionsllc.com

Our customer support team is available during normal business hours and will respond as quickly as possible.

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